Yesterday I tried to reach someone at business by phone, but was put on hold. I waited and waited for someone to take me off of hold and to answer what I thought was an important question, but they took a very long time to respond. As I tried to wait patiently, I listened reluctantly to the voice on the line telling me all the positive attributes of the organization and why I should be doing business with them rather than with someone else.
There were a lot of good things said by the recording I was hearing, but after waiting on the line for quite literally an hour, all I really heard was their indifference to their customers. In fact, every couple minutes they would remind me someone would be with me “shortly”. I remarked to my daughter, who was tempering my impatience with reminders to be calm, that apparently their definition of “shortly” was a lot different than my definition of “shortly”.
After another phone call put in a little later during which I was hung up on and then called back and apologized to, I finally got the answer I needed. And I didn’t even think to mention my concern about their definition of “shortly”. I was just happy to have my concerns taken care of.
However, today when I got put on hold with another company, after about 10 minutes of waiting for tech support, I was beginning to wonder about what the word “momentarily” was supposed to mean. The recording told me someone would be with me “momentarily”. I thought “momentarily” meant in just a moment something would happen. I’m beginning to see that I might need to adjust my use of the English language to fit a culture where time has become very relative for some people.
But then again, maybe the problem isn’t with them, but rather with my inner need to have what I want done, done right now and at my convenience rather than theirs. Maybe what needs to change is my view of time and what is really most important in each moment. For me it is the task at hand. But for God, I’m beginning to believe it is instead the relationship I am encountering in that moment.
When I slow down enough to create space in a circumstance for Christ to enter in by the Spirit, I find the capacity to be patient when I have no reason to be patient, and to be gracious when I have every reason to be frustrated and angry. I’ve noticed lately I need to pay closer attention to my response to the situation in which I find myself, and to detach enough I am no longer reacting but am being proactive instead.
I first learned about dealing with inter-relational issues proactively when my children were little and they knew just how to push my buttons. I learned the time to deal with a problem behavior was not after it had occurred and my temper was hot, but before it ever occurred.
Being proactive meant I set a healthy, safe boundary and let them know ahead of time what it was, why it was in place and what the consequence would be for choosing to violate it. And when they pushed the boundary, the consequence was immediate though compassionate and gracious. In this way they could not blame anyone but themselves for having brought the unpleasant result upon themselves by their behavior.
Handling such issues in that order saved all of us from a lot of anger, yelling, and other unhealthy ways of dealing with the problem. And the result was healthier and more pleasant relationships, I believe, and a greater sense of security in my children. They didn’t have to guess at how I was going to respond, nor could they manipulate me into responding the way they wanted me to in order to get their way.
And a lot of times it only took one or two times standing my ground on important issues in this way, and it ceased to be an issue. They just needed to know what it meant to be a part of the family with regards to that particular issue, whatever it was—honoring bedtime rules and being honest and caring with others, for example.
Now at this late juncture in my life I am learning I need to treat myself in the same way—proactively rather than reactively. It works so much better when I plan ahead of time what my response is going to be in a difficult situation instead of allowing it to cause me to be upset, frustrated and angry.
When I make a phone call expecting to be answered immediately, I am put out when I have to sit on hold for an hour before getting the information I need. I could have hung up and called back, but I still would have been on hold. The issue isn’t with the phone call, but with my expectations and my response—I am reacting to the situation, not proactively following the way of love. I am allowing the circumstance, the person on the other line, the poor customer service, to define me and how I am going to respond.
But what really defines me is not that phone call. Nor is it the person who answers or doesn’t answer. What defines me is the Who in whose image I was made. It is the love of God in Christ which I am filled with, led by, and surrounded by. I, and every other person, am made in the image of God Who is love, and Who created us to love and be loved.
So proactively, I respond to this irritating life situation with the love of God in Christ—making space for Jesus to rest between me and the other person I am interacting with. If I just react instead, there is an immediate response directly to the person and to the situation, which leaves very little room for the Spirit to work. God is a whole lot more concerned about us loving him and loving others than he is about us getting our way in one particular instance in our lives. So we need to proactively create space for the Spirit, to allow the Spirit to go to work in every situation.
My daughter and I were talking about the phone call yesterday, and I was reminded again that stress is never the issue—stress does and will happen. It is our response to the stress which happens in our lives which can be the issue rather than the stress itself. Do we make space for God to work? Do we rest in him and seek to build the relationships of love in our lives, or are we merely focused on the task at hand?
How we respond to and deal with stress impacts our mental, emotional and physical health, as well as our spiritual health. I can see I have a new way to put what I have learned into practice in my relationships with God and others by proactively living in love with those who can be and are irritating, thoughtless or indifferent.
I will face challenges to my self-control and my patience and peace of mind, just as everyone else does. But Christ has already provided what is needed in these situations and he lives in you and me by his Spirit. As we invite him into these situations, and slow down in the moment and realize what is most important to him—living in love—we will find the capacity to create space for the Spirit and the ability to be patient, gracious and understanding instead of frustrated, irritated and angry. It is the work he is doing in us and in our lives, and by making room for him to work, we participate with him in the process.
Lord, thank you for your faithful love and grace, and for living in love in us, with us and for us. May we open space up in all our relationships and encounters in daily life for you to do your perfect work, so we may all grow up into the fullness of Christ. In your Name we pray. Amen.
“Therefore be imitators of God, as beloved children; and walk in love, just as Christ also loved you and gave Himself up for us, an offering and a sacrifice to God as a fragrant aroma.” Ephesians 5:1–2
By Linda Rex
A late night, early morning and little sleep is par for the course lately. Anxious questions and urgent concerns that have already been addressed and readdressed try my patience. A prayer wafts from my heart that I will have the grace to cherish the moments rather than ruin them with self-pity or frustration.
Another concern is raised. What can I answer other than the truth—we don’t know the day or the hour. We just know that the end is near. You will be going home to Jesus and I will be staying.
Out of my mouth, the Spirit speaks the words of comfort: “Mom, this is the day the Lord has made. We will rejoice and be glad in it.” She nods with a smile and says, “Yes, we will.”
After a while it is time to take the dog out back, so I wander out, my bare feet in the cold, wet grass. I feel for a moment as though I’m walking in the Garden of Eden, with the presence of God near me, offering me his comfort and peace. I hear the echo in my mind and heart of the Spirit’s word, “This is the day the Lord has made…” and I feel a sense of gratitude for God’s comfort and encouragement.
Sitting again at her side, we talk about life and death, family and the things that really matter. We make sure there’s no unfinished business between us. These are precious moments—sacred moments, really. I choose to drink them in rather than just let them pass me by.
After an hour or so I go to my room to take care of something and pause to read today’s devotion out of a book on my desk. I smile as I read the familiar words: “This is the day the Lord has made, let us rejoice and be glad in it.” I think I know what God’s word is for me today.
Thank you, Lord, for another moment and another day with the people who mean the most to us. Thank you for the relationships you have given us in which we know others and they know us. We are especially grateful that you know us down to the core of our beings and have brought us to this place of knowing you. There is an indescribable joy in this knowing and being known. We anticipate the time our time in eternity with you through Jesus our Lord. Amen.
“This is the day which the LORD has made; let us rejoice and be glad in it.” Psalm 118:24 NASB
by Linda Rex
Have you ever had one of those occasions when your mouth gets the best of you even though you are trying real hard to bite your tongue? I had one of those the other day.
A very nice lady called me up to talk to me about a form I had filled out. She had some valid questions and comments to make. And I tried to listen and answer her in the best way that I could. But as we talked, I understood less and less what she was talking about and became more and more confused and frustrated, even though I was trying very hard to understand and respond appropriately.
Eventually I found myself talking out of my frustration instead of out of the love of Christ. I realize now that I was so busy being upset about what she was saying and that I might have made a mistake that I really didn’t hear what she was saying. If I had just heard her out and took a few minutes to think, I would not have responded as I did. The phone conversation would have taken half as long. And she would not have had to put up with my inconsiderate speech.
As we closed the call, I apologized to her for my poor phone manners. I was truly sorry I had been such a sore heel about such a simple matter. She was very gracious, considering the fact that I was guilty of “shooting the messenger.” I’m grateful that she was patient and willing to forgive.
So often we can find ourselves in the place where we are so busy defending ourselves from a supposed wrong that we don’t realize that the other person isn’t there to criticize but to help. We can become guilty of attacking the very person who is there to help us out and is trying to do us a favor.
I believe this happens when we lose sight of the reality that at the cross we all stand at the same place. We are all made worthy of the same love of God in Christ. We need to see each person we meet as a “messenger” of God in that he or she is also made in God’s image for his glory. We are all sinners, every one, cleansed and perfected by our Lord and Savior Jesus Christ, and brought into the love and life of Father, Son, and Spirit.
In the light of that truth about ourselves and others, we can face up to our failures with humility and grace. And because we are deeply aware of our need for God’s grace and love and are living and walking in the Spirit, we can be gracious and loving to others, even when we are feeling frustrated or confused. And when we fall short, as I did the day I “shot the messenger”, we can receive the same grace we offer to others when they too fail to act and speak in love. This is the way in which God meant for us to live and walk in love, in the light of Jesus, the Word of Life. This is what makes us family.
Holy Father, thank you for always being gracious with us when we do not guard our tongues or our attitudes and behaviors as we ought. Too often we are governed by our tongues rather than bringing them under submission to your will and your love. Lord, please fill our hearts and minds with your love and life. Let us daily live and speak in love as we dwell in heavenly places with you in Christ Jesus. May your love, as Father, Son, and Spirit, dwell in our hearts by faith and continue to transform us in such a way that our speech and conduct always reflect your glory. In Jesus’ Name, we pray. Amen.
“A gentle answer turns away wrath, but a harsh word stirs up anger.” –Proverbs 15:1